Complaints Policy

The Dental Practice is committed to providing high-quality dental care to all our patients. However, we understand that sometimes things can go wrong and you may not be happy with our service. If this happens, we want to hear about it so we can deal with the situation as quickly as possible and put right the matter to your satisfaction.

How to Complain:

If you are unhappy with the service or care you have received from The Dental Practice, you can make a complaint. Please provide as much detail as possible about the issue you are complaining about. Complaints should be addressed to the Practice Manager who will ensure that it is investigated thoroughly and as quickly as possible.

Response to Complaints:

We aim to acknowledge complaints within three working days. We will then commence our investigation. Once we have concluded our investigation, we will provide you with a full written report, which will include an explanation of how the complaint has been considered, the conclusions reached in respect of each specific part of the complaint, details of any necessary remedial action and whether the practice is satisfied with any action it has already taken or will be taking as a result of the complaint.

Review:

This policy will be reviewed annually and updated as required to incorporate changes in legislation or best practice.

Approval:

This Complaints Policy has been approved and endorsed by senior management at The Dental Practice.

Date:

Policy implemented on: [Insert Date]

Next Review due: [Insert Date (One year from implementation)]